Privacy Policy

Last updated: March 2026

Introduction

Point Lonsdale Guest House (“we”, “us”, “our”) is committed to protecting the privacy of visitors to our website and guests who use our services. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect personal information from you when you:

• Make a booking through our website (via NewBook, our third-party booking platform)
• Submit an enquiry through our contact form (processed via Formspree)
• Subscribe to our mailing list
• Interact with our Facebook page
• Visit our website (via cookies and analytics)

The types of personal information we may collect include your name, email address, telephone number, postal address, payment information (processed securely by our booking platform), and any other information you voluntarily provide.

How We Use Your Information

We use personal information for the following purposes:

• Processing and managing accommodation bookings
• Responding to your enquiries and requests
• Sending booking confirmations and pre-arrival information
• Improving our website and services
• Complying with legal obligations

Third-Party Services

Our website uses the following third-party services that may collect or process your data:

• NewBook (bookingsau.newbook.cloud) — booking and reservation management. When you make a booking, your information is processed by NewBook under their own privacy policy.
• Formspree (formspree.io) — contact form submissions. Your name, email and message are processed by Formspree and forwarded to us via email.
• Cloudflare (cloudflare.com) — website hosting and security, including Cloudflare Turnstile for spam protection on our contact form.
• Google Analytics — anonymous website usage statistics to help us understand how visitors use our site.
• Meta Pixel (Facebook) — anonymous conversion tracking for our advertising campaigns.
• KPO Ordering / Lido Cucina (lido.kposordering.com.au) — restaurant table bookings and online ordering, operated by Lido Cucina under their own privacy policy.

We encourage you to review the privacy policies of these third-party services before providing your personal information.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect anonymous usage data. These include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — Google Analytics cookies to understand website traffic patterns
• Advertising cookies — Meta Pixel for measuring the effectiveness of our advertising

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website is hosted on Cloudflare’s secure global network with SSL encryption.

Payment information is processed securely by our booking platform (NewBook) and is never stored on our website or servers.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are retained in accordance with Australian tax and business record-keeping requirements.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the “Last updated” date shown above.

Contact

If you have any questions about this Privacy Policy or wish to make a complaint about how we handle your personal information, please contact us:

Point Lonsdale Guest House
31 Point Lonsdale Road, Point Lonsdale VIC 3225
Phone: (03) 5258 1142
Email: info@pointlonsdaleguesthouse.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).